General Inventory Return Policy
Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase, but we understand that sometimes you may need to return a product. Please read the following return policy carefully:
We offer a 30-day return policy on all products purchased from our pet ecommerce store. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the product must be in the same condition as when you received it, and it must be in its original packaging. Please also include a copy of your receipt or proof of purchase.
To initiate a return, please contact our customer service team at email@example.com. They will provide you with instructions on how to return the product.
Once we receive your returned product and verify its condition, we will process your refund or exchange. Please note that the original shipping and handling fees are non-refundable, and the customer is responsible for the cost of return shipping.
If the product you received is damaged or defective, please contact us immediately at firstname.lastname@example.org. We will work with you to resolve the issue and either provide a replacement or refund.
If you receive the wrong product, please contact us immediately at email@example.com . We will provide you with instructions on how to return the product, and we will send you the correct product as soon as possible.
Please note that certain products may have additional restrictions or requirements for returns. These restrictions will be clearly stated on the product page, and you should review them before making your purchase.
Thank you for shopping with us, and we hope that you and your furry friend enjoy your products!